Every time I replace the salt blocks in my water softener, I note the reading on the water meter and log it, typically after 26 days I use between 8 to 9 m3 of water, however, when I checked on the 1st December, I had only used 1.6m3, so something was wrong with the meter in the street.
After reporting the low reading to Anglian Water on the 1st December, Jonathan the engineer called on the 7th December to replace the meter, I assumed that the meter would need to be dug up and replaced, but when I was told it will take 5 minutes, I thought I’d take a few pictures.
His first job was to insert a special key into the upstream isolating valve, and turned the water off feeding the meter, he then used the tool in the picture to slide over the meter body and simply unscrew it from the fixed base.
With the meter removed, he cracked open the isolating valve and using a wet vac, flushed out the meter body with fresh water incase their was any debris which could damage the new meter.
Once the flushing was complete, the new meter with the red protective thread cap removed was screwed into place and the water deisolated.
I was asked to test that the water was now working in the house, which it was, and he left after checking for meter leaks, but not before giving me a water saving pack which was much appreciated, especially the gadget to set your shower target duration in order to preserve water.
I have to note that with every interaction with Anglian Water, I have always found them to be professional and courteous.
